This business management discussion centers on the four parts of becoming a dynamic customer experience-driven company.

COURAGE TO LEAD- Preston visits with Coach Harlan Who declared 2021 as the year of COURAGE. His podcast - The Courage to Lead - explores wha

The gap between early adopters and laggards continues to widen. Weighed down by the technical debt and disconnectedness of legacy systems,

Studies have shown that as many as 90% of well-formulated strategies fail due to poor execution. These are epic failure rates that, but for

WATCH WEBINAR HERE > This recording is from PSDA’s Critical Conversations Webinar Preston Herrin is a Contributing Author for...

You can’t manage what you can’t measure. The successful curation of data sources springing from your business operating systems will unearth

How to tap into the power source of organizational agility: employees.

Agility is not an elusive concept, neither is it a disruptive, one-time effort. Rather, it is a quantifiable system of continuous evaluation

We often hear that we are entering a “new normal”—but this assumes that there was ever an “old normal.” Nothing has been “normal” in the com